Client Policies and Procedures 

These policies and procedures are in place for our clients to understand her policies that apply to them these are published on her website:

 

Cancellation policy

 Should you need to cancel or reschedule an appointment, we ask that you give at least 24 hour notice. Appointments canceled with less notice will be charged 50% of the scheduled service fee. Missed appointments will be charged in full because other clients may be in need of treatment, we ask that you be respectful of your appointment by following the cancellation policy. What we do offer a reminder calling to request this call is simply a courtesy and you are responsible for maintaining your own calendar.

 

Late policy

If you arrive late to your scheduled appointment we will do our best to help you still receive a relaxing session. However, we also need to maintain a specific schedule to meet the needs of all her clients. If you are late for an appointment and massage will be given within the remaining time. If you are more than 30 minutes late, you will need to reschedule the appointment in either case you will be charged the full amount for the appointment.

 

Sick policy

Massage infections do not mix! If you are not feeling well or since the start of an infection of some sort, please notify us and we will gladly help you reschedule your session. Not only does this minimize the spread of viruses, but sometimes massage can actually make you feel worse when you're fighting off an infection.

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Payment policy

Payment for your session is due at the end of your appointment. Equilibrium wellness gladly except cash, checks, Venmo and Zelli. In the event that your check is returned from the bank, and additional $30 fee will be assessed to cover bank fees incurred. All return checks must be reconciled within seven days.